The health, safety and wellbeing of our community, our families, our practitioners and clinic staff is of utmost importance to us. Due to the Covid-19 (Coronavirus), and for the health and safety of clients and practitioners we are now operating as a Telehealth service only. Please be assured that this is temporary, and we will recommence clinic based consultations as soon as we are able to.
The use of video sessions have a strong evidence base in terms of outcomes, and can be critical for continuing the therapeutic relationship, consistency, and in working on goals.
We understand and appreciate how difficult it can be to continually think of things to keep children (and parents!) both entertained and working towards goals. Please follow us on Facebook as we are regularly posting and sharing a range of activities, tips and information!
We will also be updating this page regularly, so please come back and visit soon!
Below are a few of the most commonly received questions in regards to our Telehealth sessions. If you or your child are requiring assistance, please contact us.
What online platform are you using and how do I access it?
Our online sessions are conducted via a secure platform called 'Zoom'.
Zoom can be accessed on iPads, laptops and desktop computers. IPhones can be used however, we don't recommend this due to the size of the screen. Once you have decided which device you are going to use you will need to download the appropriate software.
For a handheld device, you can download the Zoom app from your app store
Software for a desktop or laptop can be downloaded here https://zoom.us/download
You do not need to create an account to use Zoom. Prior to your appointment your treating psychologist will email you a meeting link. At your designated appointment time, just click the link and away you go!
How can I ensure that the session between my child and practitioner is private.
We ask that parents ensure their child has access to a quiet and confidential space within the home with minimal distractions. This will help children to feel comfortable talking to their psychologist, without worrying that someone may overhear them. Your child may also wish to use headphones as a way of creating a more private environment.
Online sessions will not be recorded by our practitioners, and are not to be recorded by families without explicit consent from their treating practitioner.
I am unsure whether my child will engage in an online consultation.
You are not alone! Many parents have initially expressed that they felt nervous about the move from face to face sessions to video and that their child may not engage. So far, the feedback we have had from numerous families is that it was better than they expected and that their child really enjoyed and was engaged in their session. In some instances, particularly for those children that may be quite anxious it was useful for them to bring something special to the session to show their practitioner.
In some circumstances and depending on the age of your child, it may be beneficial for a parent to remain present throughout the session. Please discuss this with your treating practitioner.
If my child is unable or unwilling to engage, what can I do?
We understand and appreciate that there may be some children, who for various reasons are unable to engage in online therapy. As an alternative to child sessions, our practitioners can conduct parent sessions and it is a great way to stay connected and continue psychological support.